---
title: "Platform - ChatMonster"
description: "An AI assistant, every customer channel, and lead delivery and reporting in one platform for dealerships."
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> Index of every page on this site: [llms.txt](https://chatmonster.com/llms.txt)

**Platform **

# **One platform for **every conversation.

ChatMonster answers your chats, texts, calls and social messages with AI that knows your dealership, then gets every lead to your team with the full conversation attached.

[Get started](https://chatmonster.com/demo) [See how we compare](https://chatmonster.com/compare)

[**AI Assistant** 7 features](https://chatmonster.com/ai-assistant) [**Channels** 6 features](https://chatmonster.com/channels) [**Leads & Reporting** 7 features](https://chatmonster.com/leads)

## **AI Assistant**

**7**

ChatMonster answers shoppers day or night, knows your inventory and your store, and moves every conversation toward an appointment.

[**View AI Assistant **](https://chatmonster.com/ai-assistant)

### **Always available**

[**24/7 AI Responses** Instant answers, day or night](https://chatmonster.com/ai-assistant/always-on) [**Voice AI** AI that answers your phones](https://chatmonster.com/ai-assistant/voice-ai) [**Multilingual Conversations** Chats in the shopper's language](https://chatmonster.com/ai-assistant/languages)

### **Knows your dealership**

[**Inventory-Aware Answers** Knows what's on your lot](https://chatmonster.com/ai-assistant/inventory-answers) [**Dealership-Specific Training** Learns your store](https://chatmonster.com/ai-assistant/dealership-training)

### **Moves the deal forward**

[**Test Drive & Service Booking** Appointments inside the chat](https://chatmonster.com/ai-assistant/booking) [**Lead Qualification** Asks the right questions](https://chatmonster.com/ai-assistant/lead-qualification)

## **Channels**

**6**

Website chat, text messages, phone calls and social messages, all answered by ChatMonster and all worked from the same inbox.

[**View Channels **](https://chatmonster.com/channels)

### **Messaging**

[**Website Chat** On every page of your site](https://chatmonster.com/channels/website-chat) [**SMS / Text Messaging** Shoppers can text your store](https://chatmonster.com/channels/sms) [**RCS Messaging** Rich texting with vehicle cards](https://chatmonster.com/channels/rcs) [**Facebook & Instagram Messaging** Social DMs in one inbox](https://chatmonster.com/channels/social)

### **Calls and vehicle pages**

[**Phone Calls** Calls alongside chats and texts](https://chatmonster.com/channels/phone-calls) [**VDP Engagement Prompts** Start chats on vehicle pages](https://chatmonster.com/channels/vdp-prompts)

## **Leads & Reporting**

**7**

Every lead reaches your CRM with its context, your team can step in at any moment, and reporting shows what the conversations produced.

[**View Leads & Reporting **](https://chatmonster.com/leads)

### **Get leads into your CRM**

[**ADF/XML CRM Delivery** Every lead in your CRM](https://chatmonster.com/leads/crm-delivery) [**Custom CRM Email Address** Leads from your own branded address](https://chatmonster.com/leads/crm-email) [**Trade-In Capture** Trade details during the chat](https://chatmonster.com/leads/trade-in)

### **Work them as a team**

[**Live Human Handoff** Your team, in real time](https://chatmonster.com/leads/live-handoff) [**Shared Team Inbox** One place for every conversation](https://chatmonster.com/leads/team-inbox)

### **Reporting**

[**Conversation Analytics** What shoppers are asking](https://chatmonster.com/leads/analytics) [**Lead Attribution** Conversations to sales](https://chatmonster.com/leads/attribution)

## **See it on your own dealership **

Tell us about your store and we'll show you what ChatMonster looks like on your dealership.

[Get started](https://chatmonster.com/demo)

```json
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```

## Sitemap

See the full [sitemap](https://chatmonster.com/sitemap.md) for all pages.